Terms & Conditions
These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.
Use of website
1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.
1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.
1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.
Visitor provided material
1.7 When using this website you shall not post or send to or from this website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.
Links to and from other websites
1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.
1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.
1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.
1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.
Exclusion of liability
1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.
1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.
Law and jurisdiction
These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.
The warranty and manufacturers guarantee on all products sold are only valid with the entire original packaging that comes with the purchased item - including any outer sleeves and warranty cards.
Any attempt at drop shipping via our website, where the recipient is unaware of the transaction is strictly prohibited.
Prices, Price Adjustments & Tax
Prices online include UK VAT at 20.00% are inclusive of delivery charges. VAT applies to all countries within the EU. For a business to business sale to EU countries outside of the UK, please provide the company name in the billing address on the order. You must email us immediately with the valid VAT Registration number for the VAT to be removed. For VAT exempt UK islands, you must select the country/state for the VAT to be removed (i.e. Jersey, Gurnsey, Isle of Man)*. If you complete the transaction with United Kingdom selected and full VAT paid, we will not be able to issue a refund of the 20.00% UK VAT. Ubervape cannot take telephone orders for VAT exempt destinations; orders must be placed online using PayPal or Debit/Credit Card transactions.
*PayPal Express Checkout can overwrite the delivery country to United Kingdom which will add VAT. To ensure this doesn't happen please click the "Checkout Securely" button and not the Yellow "Check out with PayPal" button. You can still use a PayPal account when you select "Checkout Securely" and it will show 'United Kingdom' when you're in PayPal but the Order Sumary & Order Confirmation pages will show the VAT exempt country.
Prices are subject to change without notice. Church Road Trading Ltd reserves the right to amend any pricing errors displayed due to human error, computer malfunction or other reason. Church Road Trading Ltd will notify you of any error in pricing and you may elect to not purchase any Good/s where the price has been corrected.
If you place a promotional order without including a promotion, voucher or discount you are not entitled to a price adjustment unless you contact us before the order is dispatched. Church Road Trading Ltd may fulfill any price adjustments within 30 days but are not required to do so. No price adjustments will be made after 30 days after the order date.
Church Road Trading Ltd endeavour to present the most recent, most accurate and most reliable information on our website and app at all times. However, there may be occasions when some of the information featured may contain incomplete data, typographical errors or other inaccuracies. Church Road Trading Ltd try to ensure that all pricing on the website and app is accurate but occasionally an error may occur and goods may be incorrectly priced. Any errors are wholly unintentional and we apologies if erroneous information is reflected in the price or availability.
Church Road Trading Ltd will not be obliged to supply goods at the incorrect price. We present our content "as is" and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.
Church Road Trading Ltd have made every effort to display the products featured as accurately as possible. However, the colours we use, as well as the display and colour capabilities of the equipment you use to view our website and app, may affect the colours you actually see on the screen. Some images are used solely for illustrative purposes only. We cannot guarantee that your equipment's display of any colour, texture or detail of products will be accurate/the same as the actual product.
We have a 30 day no quibble returns policy on all products with the exclusion of vaping devices which due to their intended nature may only be returned if faulty, unless they are in unopened, original sealed manufacturer packaging.
Buyer is responsible for return postage costs.
We use a combination of Royal Mail 24 (business 1st class), Tracked 48, Tracked 24 and Special Delivery, dependent on order value, and size of parcel.
Delivery times are normally within 3 working days, but may be extended for reasons beyond our control.
We ship Monday - Friday, orders received before 12 noon are shipped on day of order (Mon - Fri). Orders received after 12 noon are shipped on the next working day.
Royal Mail will not consider an item as lost until 10 working days have passed from the original estimated delivery date. If your order has not been received after this time please contact us and we will either refund or replace, subject to available information from Royal Mail.